TERMS OF USE AND PRIVACY POLICY I. TERMS OF USE Welcome to CROWN HOME HEALTH CORP. (the “Company”) website. By using and/or accessing our website, you are agreeing to this Terms of Use and Privacy Policy. Please read them carefully. The following terms and conditions govern your access to and use of https://www.crownhhcare.com/ (“Website”) including any content, functionality, and services offered on or through (the “Website”), whether as a guest or a registered user. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website Changes to the Terms of Use We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check the Terms of Use each time you access this Website, so you are aware of any changes, as they are binding on you. Account Security and Right to Access the Website To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use. We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users. You are responsible for; (1) making all arrangements necessary for you to have access to the Website, and; (2) ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them. Prohibited Uses You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website: •In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries). •To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation. •To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing). •To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website or expose them to liability. Additionally, you agree not to: •Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website. •Use any robot, spider, or other automatic device, process, or means to access the •Website for any purpose, including monitoring or copying any of the material on the Website. •Use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent. •Use any device, software, or routine that interferes with the proper working of the Website. •Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful. •Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website the server on which the Website is stored, or any server, computer, or database connected to the Website. •Attack the Website via a denial-of-service attack or a distributed denial-of-service attack. •Otherwise attempt to interfere with the proper working of the Website. User Contributions The Website may contain message boards, personal profiles, forums, bulletin boards and other interactive features that allow users to post, submit, publish, display, on or through the Website (collectively “User Contribution”). All User Contributions must comply with the Content Standards set out in these Terms of Use. Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on the Website, you grant us and our affiliates and service providers, and each of their and our licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose/according to your account settings. You represent and warrant that; (1) you own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our licensees, successors, and assigns, and; (2) all of your User Contributions do and will comply with these Terms of Use. You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of the Website. Intellectual Property Rights The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows: •Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials. •You may store files that are automatically cached by your Web browser for display enhancement purposes. •You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution. •If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications. You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website. If you wish to make any use of material on the Website other than that set out in this section, please address your request to: info@crownhhcare.com If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws. Trademarks The Company name, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners. Monitoring and Enforcement; Termination We have the right to: •Terminate or suspend your access to all or part of the Website for any violation of these Terms of Use. •Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy. •Remove or refuse to post any User Contributions for any or no reason in our sole discretion. •Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Website or the public, or could create liability for the Company. •Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website. •Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY/ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER THE COMPANY/SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES. However, we do not undertake to review materials before it is posted on the Website and cannot ensure prompt removal of objectionable/unlawful material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We Disclaimer of Warranties TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT. YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. Limitation on Liability TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. Indemnification You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Website , including, but not limited to, your User Contributions, any use of the Website’s content, services, and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Website. Governing Law and Jurisdiction All matters relating to the Website, this Terms of Use and the Website Privacy Policy, any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provision or rule. Dispute Resolution Please read this carefully as it may affect your rights and may prevent you from filing a case in court. YOU AND COMPANY AGREE TO RESOLVE ANY DISPUTE, CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS OF USE BY BINDING, BILATERAL ARBITRATION TO BE HELD IN TEMECULA, CALIFORNIA. THE ARBITRATION SHALL BE IN ACCORDANCE WITH THE COMMERCIAL ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION, BEFORE A NEUTRAL ARBITRATOR. THE PARTIES AGREE THAT THEY ARE EACH WAIVING THE RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY JURY. YOU AND COMPANY AGREE THAT ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED, AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. Limitation on Time to File Claims ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED. Waiver and Severability No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect. Entire Agreement This Terms of Use constitute the sole and entire agreement between you and CROWN HOME HEALTH CORP. regarding the use and access of this Website and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding your access to and use of our website. Feedback and Concerns All other feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: info@crownhhcare.com PRIVACY POLICY We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and our information practices, meaning how and why we collect, use, disclose, sell, share, store, and retain your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint or request. We collect, use, and are responsible for certain personal information about you. When we offer goods and services to individuals in the European Economic Area (EEA), we are subject to the EU General Data Protection Regulation (EU GDPR), which applies across the entire European Union. For California consumers, we are subject to the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). We are responsible as a “controller” of that personal information for the purposes of the GDPR. We are responsible for your personal information as a “business” under the CCPA/CPRA. If you live in another state other than California, you are entitled to exercise the rights to control the personal information collected, access, correct, delete and opt-out of the processing of your personal information in accordance with applicable state law/s and in accordance with the terms of this Policy. We will also respond to your opt-out request and other requests regarding your personal information in accordance with applicable state laws and in accordance with the terms of this Policy. Key Terms. It would be helpful to start by explaining some key terms used in this policy: We, us, ourrefers to Crown Home Health Corp. and all its related companies, Our Contact Person; Dominic G. Mendoza; info@crownhhcare.com Tel: (951) 734-1200 Personal information Any information relating to an identified or identifiable individual. Special category personal information Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, or trade union membership; genetic and biometric data; and data concerning health, sex life or sexual orientation. Sensitive Personal InformationPersonal information revealing a consumer's social security number, driver's license and passport numbers, account numbers and credentials, precise geolocation, racial or ethnic origin, religious beliefs, or union membership, personal information concerning a consumer's health, sex life, or sexual orientation, contents of a consumer's mail, email and text messages where the business is not the intended recipient, genetic data, biometric information, or citizenship and immigration status. Biometric InformationAn individual's physiological, biological, or behavioral characteristics, including information pertaining to an individual's deoxyribonucleic acid (DNA), that is used or is intended to be used singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information. 1.Personal Information We Collect About You. We may collect and use the following personal information, including sensitive personal information, that identifies, relates to, describes, is reasonable capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household: Categories of Personal Information We Collect Identifiers; a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account Characteristics of protected classifications under California or federal law. Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies) Biometric information Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement) Geolocation data Audio, electronic, visual, thermal, olfactory, or similar information Professional or employment-related information Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA) Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes Racial or ethnic origin, religious or philosophical beliefs, union membership, or citizenship or immigration status Contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication Genetic data Processing of biometric information for the purpose of uniquely identifying a consumer Health information If you do not provide personal information required to provide products or services to you, it may delay or prevent us from providing products and/or services to you. 2.How Your Personal Information is Collected. We collect personal information from the following categories of sources: •You, directly in person, by telephone, text, or email and/or via our website, and apps. •Third party with your consent. •Advertising networks •Internet service providers •Data analytics providers •Government entities •Operating systems and platforms •Social networks •Data brokers •Publicly accessible sources (e.g., property records) •Cookies on our website 3.How and Why We Use Your Personal Information. Under data protection laws, we can only use your personal information if we have a proper reason for doing so, for example: •To comply with our legal and regulatory obligations •For the performance of our contract with you or to take steps at your request before entering into a contract •For our legitimate interests or those of a third party –or– •Where you have given consent A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. The table below explains what we use (process) your personal information for and our reasons for doing so: What we use your personal information forOur reasons To provide products and/or services to youFor the performance of our contract with you or to take steps at your request before entering into a contract To prevent and detect fraud against you or CROWN HOME HEALTH CORP and related companies. For our legitimate interests or those of a third party, i.e., to minimize fraud that could be damaging for us and for you Conducting checks to identify our customers and verify their identity. Screening for financial and other sanctions or embargoes Other processing is necessary to comply with professional, legal, and regulatory obligations that apply to our business, e.g., under health and safety regulation or rules issued by our professional regulator. To comply with our legal and regulatory obligations. Gathering and providing information required by or relating to audits, inquiries or investigations by regulatory bodiesTo comply with our legal and regulatory obligations. Ensuring business policies are adhered to, e.g., policies covering security and internet useFor our legitimate interests or those of a third party, i.e., to make sure we are following our own internal procedures so we can deliver the best service to you Operational reasons, such as improving efficiency, training, and quality controlFor our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price Ensuring the confidentiality of commercially sensitive informationFor our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information. To comply with our legal and regulatory obligations Statistical analysis to help us manage our business, e.g., in relation to our financial performance, customer base, product range or other efficiency measuresFor our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price Preventing unauthorized access and modifications to systemsFor our legitimate interests or those of a third party, i.e., to prevent and detect criminal activity that could be damaging for us and for you To comply with our legal and regulatory obligations Updating and enhancing customer recordsFor the performance of our contract with you or to take steps at your request before entering into a contract To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g., making sure that we can keep in touch with our customers about existing orders and new products Statutory returnsTo comply with our legal and regulatory obligations Ensuring safe working practices, staff administration and assessmentsTo comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g., to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you Marketing our services to: •Existing and former customers •Third parties who have previously expressed an interest in our services •Third parties with whom we have had no previous dealingsFor our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers Credit reference checks via external credit reference agencies.For our legitimate interests or those of a third party, i.e., to ensure our customers are likely to be able to pay for our products and services External audits and quality checks, e.g., for ISO or Investors in People accreditation and the audit of our accountsFor our legitimate interests or a those of a third party, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards To comply with our legal and regulatory obligations EEA Data Subjects: Promotional Communications. We may use your personal information to send you updates (by email, text message, telephone, or post) about our products and services, including exclusive offers, promotions or new products and services. We have a legitimate interest in processing your personal information for promotional purposes (see above “How and why we use your personal information”). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly. We will always treat your personal information with the utmost respect and never sell or share it with other organizations outside the organization's group (Crown Home Health Corp. and affiliated companies) for marketing purposes. You have the right to opt out of receiving promotional communications at any time by: •Contacting us at contact at info@crownhhcare.com or calling us at (951) 734-1200 •Using the “unsubscribe” link in emails or “STOP” number in texts or; We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business. 4.Who We Share Your Personal Information With. We routinely share personal information with: •Our affiliates, including companies within the Crown Home Health Corp.. and affiliated companies. •Service providers we use to help deliver our products and/or services to you, such as payment service providers, warehouses, and delivery companies. •Other third parties we use to help us run our business, such as marketing agencies or website hosts. •Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers. •Credit reporting agencies •Our insurers and brokers •Our banks. We only allow our service providers to handle your personal information if we are satisfied, they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, accreditation and the audit of our accounts. We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations. 5.Personal Information We Shared. We have shared the following categories of personal information to the parties stated in the foregoing parties: •Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers) •Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information •Characteristics of protected classifications under California or federal law •Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies) •Biometric information •Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement) •Geolocation data •Audio, electronic, visual, thermal, olfactory, or similar information •Professional or employment-related information •Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA) –and– •Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. 6.Categories of Personal Information We Disclosed for a Business Purpose. In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose: •Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers) •Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information •Characteristics of protected classifications under California or federal law •Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies) •Biometric information •Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement) •Geolocation data •Audio, electronic, visual, thermal, olfactory, or similar information •Professional or employment-related information •Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA) •Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes –and– •Sensitive personal information 7.How Long Your Personal Information Will Be Kept. We will keep your personal information while you have an account with us or while we are providing products and services to you. Thereafter, we will keep your personal information for as long as is necessary: •To respond to any questions, complaints or claims made by you or on your behalf •To show that we treated you fairly –or– •To keep records required by law We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information. When it is no longer necessary to retain your personal information, we will delete or anonymize it. 8.California Consumers: Your Rights Under the CCPA/CPRA. You have the right under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and certain other privacy and data protection laws, as applicable, to exercise free of charge: Disclosure of Personal Information We Collect About YouYou have the right to know, and request disclosure of: •The categories of personal information we have collected about you, including sensitive personal information. •The categories of sources from which the personal information is collected. •The categories of third parties to whom we disclose personal information, if any –and– •The specific pieces of personal information we have collected about you Please note that we are not required to: •Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained. •Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information –or– •Provide the personal information to you more than twice in a 12-month period Disclosure of Personal Information Sold, Shared, or Disclosed for a Business PurposeIn connection with any personal information we may sell, share, or disclose to a third party for a business purpose, you have the right to know: •The categories of personal information about you that we sold or shared and the categories of third parties to whom the personal information was sold or shared –and– •The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom the personal information was disclosed for a business purpose You have the right to opt-out of the sale of your personal information or sharing of your personal information for the purpose of targeted behavioral advertising. If you exercise your right to opt-out of the sale or sharing of your personal information, we will refrain from selling or sharing your personal information, unless you subsequently provide express authorization for the sale or sharing of your personal information. To opt-out of the sharing of your personal information, please contact us at Email:info@crownhhcare.com; Phone: 9517341200; Address: 1411 Rimpau Ave., Suite 204, Corona CA 92879 Right to Limit Use of Sensitive Personal InformationYou have the right to limit the use and disclosure of your sensitive personal information to the use which is necessary to: •Perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services •To perform the following services: (1) Helping to ensure security and integrity to the extent the use of the consumer's personal information is reasonably necessary and proportionate for these purposes; (2) Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer's current interaction with the business, provided that the consumer's personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer's experience outside the current interaction with the business; (3) Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business; and (4) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business –and– •As authorized by further regulations You have a right to know if your sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. To limit the use of your sensitive personal information, please contact us at: Email:info@crownhhcare.com; Phone: 9517341200; Address: 1411 Rimpau Ave., Suite 204, Corona CA 92879 Right to DeletionSubject to certain exceptions set out below, on receipt of a verifiable request from you, we will: •Delete your personal information from our records –and– •Delete your personal information from our records –and– •Direct third parties to whom the business has sold or shared your personal information to delete your personal information unless this proves impossible or involves disproportionate effort. Please note that we may not delete your personal information if it is reasonably necessary to: •Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us •Help to ensure security and integrity to the extent the use of the consumer's personal information is reasonably necessary and proportionate for those purposes. •Debug to identify and repair errors that impair existing intended functionality. •Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law •Comply with the California Electronic Communications Privacy Act •Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent. •Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us. •Comply with an existing legal obligation –or– •Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information Right of CorrectionIf we maintain inaccurate personal information about you, you have the right to request us to correct that inaccurate personal information. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate personal information. Protection Against RetaliationYou have the right to not be retaliated against by us because you exercised any of your rights under the CCPA/CPRA. This means we cannot, among other things: •Deny goods or services to you. •Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties. •Provide a different level or quality of goods or services to you –or– •Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services. Please note that we may charge a different price or rate or provide a different level or quality of goods and/or services to you, if that difference is reasonably related to the value provided to our business by your personal information. We may also offer loyalty, rewards, premium features, discounts, or club card programs consistent with these rights or payments as compensation, for the collection of personal information, the sale of personal information, or the retention of personal information. 9.Privacy Laws of Other States: If you live a state with consumer privacy laws, you are also entitled to exercise the rights to control the personal information collected, access, correct, delete and opt-out of the processing of your personal information in accordance with applicable state law/s and in accordance with the terms of this Policy. We may collect the information specified above for the same purpose as stated. You may exercise the same rights under CCPA/CPRA including greater rights provided in applicable state laws, and may contact our office at: Email: Email: info@crownhhcare.com; Phone: 9517341200; Address: 1411 Rimpau Ave., Suite 204, Corona CA 92879in the exercise of the said rights. We will also respond to your opt-out request and other requests regarding your personal information in accordance with applicable laws and in accordance with the terms of this Policy. 10.EEA Data Subjects: Your Rights Under the EU GDPR. Right to Be InformedThe right to know or be notified about the collection and use of your personal information. Right to AccessThe right to be provided with a copy of your personal information (the right of access) Right to RectificationThe right to require us to correct any mistakes in your personal information Right to be ForgottenThe right to require us to delete your personal information—in certain situations Right to Restriction of ProcessingThe right to require us to restrict processing of your personal information—in certain circumstances, e.g., if you contest the accuracy of the data Right to Data PortabilityThe right to receive the personal information you provided to us, in a structured, commonly used, and machine-readable format and/or transmit that data to a third party—in certain situations Right to ObjectThe right to object: •At any time to your personal information being processed for direct marketing (including profiling) •In certain other situations to our continued processing of your personal information, e.g., processing carried out for the purpose of our legitimate interests Right Not to be Subject to Automated Individual Decision-MakingThe right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner's Office (ICO) on individual rights under the EU General Data Protection Regulation. 11.How to Exercise Your Rights. If you would like to exercise any of your rights as described in this Privacy Policy. You may call us at (951) 734-1200, or email or write us at info@crownhhcare.com •Please note that you may only make a CCPA/CPRA-related data access or data portability disclosure request twice within a 12-month period. •If you choose to contact us directly by email or by phone, you will need to provide us with: •Enough information to identify you, your full name, address and customer or matter reference number. •Proof of your identity and address; a copy of your driving license or passport and a recent utility or credit card bill –and– •A description of what right you want to exercise and the information to which your request relates. •We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person's behalf. •Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification. 12.EEA Data Subjects: Where Your Personal Information is Held. Information may be held at our offices and those of our group companies, third party agencies, service providers, representatives and agents as described above (see above: “Who We Share Your Personal Information with”). Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see below: “Transferring Your Personal Information Out of the EEA.” 13.EEA Data Subjects: Transferring Your Personal Information Out of the EEA. To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA): •Where there is an international dimension to the services we are providing to you. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission. To obtain a copy of those clauses details of where they have been made available (where possible providing a link to the mechanism or information. If you would like further information, please contact us at our Data Protection Contact Officer (see “How to Contact Us” below). 14.Keeping Your Personal Information Secure. We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. If you want detailed information from, Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. 15.EEA Data Subjects: How to File a GDPR Complaint. We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred. We may change this privacy notice from time to time–when we do, we will inform you via mechanism for informing the data subject of changes to the notice, our website or other means of contact such as email. 16.How to Contact Us. Please contact us by mail, email or telephone if you have any questions about this privacy policy or the information we hold about you. Our contact details are shown below: CROWN HOME HEALTH CORP Dominic G. Mendoza 1411 Rimpau Ave., Suite 204 Corona CA 928791411 Rimpau Ave., Suite 204 Corona CA 92879 info@crownhhcare.com info@crownhhcare.com (951)-734-1200(951)-734-1200 Do You Need Extra Help? If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to contact us” above).